Refund & Cancellation Policy

EsperWorks subscriptions are billed in advance on a monthly or annual basis. Since the service is delivered immediately upon payment, we generally do not offer refunds for partial billing periods.

However, if you believe you were charged in error, or if there was a technical issue that prevented you from using the service, contact us within 7 days of the charge and we will review your case. We handle refund requests on a case-by-case basis and aim to be fair and reasonable.

If a recurring payment fails, we will notify you by email and attempt to process the payment again within the next few days. If payment continues to fail after multiple attempts, your account may be downgraded to the free plan until the balance is resolved.

We will not charge late fees for failed payments. Your data will remain accessible for at least 30 days after a failed payment to give you time to resolve the issue.

You can downgrade your plan at any time from your account settings. When you downgrade, the change takes effect at the end of your current billing cycle. You will retain access to your current plan’s features until then.

If your usage exceeds the limits of your new plan (for example, more clients or invoices than the lower plan allows), you will not lose existing data. However, you may not be able to create new items until your usage is within the new plan’s limits.

You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period — you will not be charged again.

After cancellation, your account will be downgraded to the free plan. You will retain access to your data and can continue using the free plan features. If you wish to permanently delete your account and data, you can do so from your account settings.

For refund requests or billing questions, contact us at billing@tryesperworks.com or through the contact form on our website. We aim to respond to all billing enquiries within 2 business days.